The recent TDI news is a disappointment to the entire Volkswagen of America family. We sincerely apologize, and we recognize this matter has jeopardized the strong relationship between our loyal owners and the brand.

We know apologies alone are not enough. Everyone at Volkswagen is committed to regaining your trust.

We have created this website to keep you informed on relevant updates as we work with the California Air Resources Board and the U.S. Environmental Protection Agency on approved remedies.

Please choose one of the menu options below for more information.

On September 18, 2015, the Environmental Protection Agency and California Air Resources Board notified Volkswagen that certain 2.0L 4-cylinder TDI vehicles do not comply with applicable emissions regulations.

Over the past several weeks, we’ve apologized to our loyal customers about the 2.0L TDI emissions issue. As we work tirelessly to develop a remedy, we ask for your continued patience.

In the meantime, we’re providing affected 2.0L TDI® owners with a $500 Volkswagen Prepaid Visa® Loyalty Card, a $500 Volkswagen Dealership Card, and no-charge 24-hour Roadside Assistance for three years*. We sincerely hope you see this as a first step toward restoring your invaluable trust. 

Find out if your vehicle is affected by the 2.0L TDI emissions issue and whether you are eligible to receive the Goodwill Package. Affected customers eligible for the Goodwill Package are not required to waive their rights or release their claims against VWGoA in order to receive the Package.

When registering please do not use symbols or punctuation such as periods (.) , pound signs (#) or backslashes (\).

Please note that VW Touareg TDI models are not included in this program.

*Restrictions apply. Affected customers eligible for the Goodwill Package are not required to waive their rights or release their claims against Volkswagen Group of America in order to receive the Package. Goodwill Package available only to registered owners or lessees as of November 8, 2015 of affected 2.0L TDI vehicles who can provide VIN and other requested verification data. Limit one per affected vehicle as confirmed by unique VIN; cards may not be transferred or sold. Affected customers must register for the Goodwill Package by April 30, 2016 and comply with all Program Rules, including activating at participating dealership within one year of issuance. Volkswagen Prepaid Visa Loyalty Cards are issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. This card can be used anywhere Visa debit cards are accepted. Dealership card can only be used at participating Volkswagen of America dealerships. Both cards expire one year after date of issuance upon registration for the Goodwill Package. Void where prohibited and outside U.S. and Puerto Rico. See or call 1-800-822-8987 for important eligibility, registration, activation, and other Program Rules.