Testimonials
Wasn't even planning on stopping at VW - have bled Ford blue most of my life but I had such a bad experience at Koons Ford Woodbridge that I decided to just look at what they had to offer. As we walked up (in a little mist) to look at a vehicle they had on the lot a sales rep named Fredy Romero walked up to us and had to be the most genuine sales guy I've ever spoken to. He was very casual and relaxed, helped us look through the vehicle we asked about and any others we wanted info on. He was extremely knowledgeable about all of their available models, inventory, and maintenance offerings. The entire experience, everyone we talked to was awesome. They were very accommodating and made it feel like buying there was going to be a good, long-term investment in time, not just a quick deal.
I've never been a fan of the car buying experience, however, Karen Radley Volkswagen made this the easiest car purchase ever. I was able to do all this out of state and mostly over the phone. The service was amazing across the board, Emilia was great to work with on purchasing a new Jetta and extremely patient as there was multiple back and forth through e-mails and by phone. Also, the financing group was amazing, no pushy sale tactics regarding warranties or add on, straight and to the point. The car market is crazy and I spoke about six different dealers during my hunt and Karen Radley was the easiest to talk and I'm glad I purchased the car from them.
Darrell at the Services department is amazing! The check engine light had gone on, and another auto shop told us that we'd need to see a dealer to fix it. However, I needed a car to be able to drive later that evening to an important formal event, so I was understandably panicking. He hooked us up with a courtesy car right away and let us know the bug was in good hands. The courtesy car was clean and extremely nice. Later on he called and let us know that there was an issue with the right rear caliper, and that it was probably the reason the parking brake wasn't working right - which was a totally separate issue we hadn't told him about. It goes to show that they do a full inspection, and I appreciated that they were honest about the price and that it wasn't necessary (but probably a good idea). They also cleaned up the outside of the car, which looks great now. Thank you so much for your flexibility and amazing customer service! Edit: spelling
Such a great experience at Karen Radley! They made the process so quick and smooth, I don’t think we’ll ever go to any other dealership after this experience! Zurian and Eugene were amazing at answering all of questions without pushing extras that we didn’t need. Thank you guys for putting us in our new Tiguan Sel R-Line!
Wife just purchased her first new car here, could not say enough about this dealership. Shannon Spellman and Anthony Ortiz guided us through the process with ease and total transparency, could have been quicker or easier! Will be back for services and accessories!