Sales: (855) 450-7323 |
Service: (855) 453-3121 |
Parts: (877) 469-6336

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270 Reviews

4.9 out of 5 stars

5 star

250

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gustavo aguilera 26 Oct 2019

Andrew was absolutely delightful and pleasant in helping me and my family purchase our new VW Atlas . Eddie and Jose were also extremely helpful on the management team. You’ve earned my business Karen radley, and I’ll be coming back.

5 rate

David Clark 16 Oct 2019

I would like to thank Darrel McMillion and service technician Osama for a truly remarkable day of customer service. Two days ago, I bought a used Tiguan with significant mileage on it but a facially good CarFax report. Within a day, I was dead on the road and afraid I might have an un-fixable lemo...n. Darrel agreed to try to work with my inexpensive 1000-mile warranty that came free with the car, and he told me to bring my car in first thing in the morning. After an evaluation by Osama and Darrel that took an hour and a half, they invited me back into the shop to discuss the car. It turns out the motor had been completely replaced (a fact not on the CarFax), and the work had been done in such a way that two separate fans had been wrecked. And there were 11 other fault codes listed in the computer. Needless to say, the list of things I needed was long, with a price tag of over $1700 and no guarantee that this would make the car a keeper. But I had read reviews of Darrel's work, here and elsewhere, and what he and Osama explained about the mechanical issues made sense. So I crossed my fingers, authorized the repairs, and took Lyft home. A few hour later, Darrel called with some amazing and unexpected news. Not only had all of the work been completed on budget, but Darrel had called the warranty company and talked them into paying well over half of the $1700 bill! He didn't have to do that. I was expecting to pay the full bill, and Darrel is a busy man. On top of that, the reason I did not suggest pursuing a warranty claim is that nothing slated for repair was even listed under the parts the warranty was supposed to cover. So it couldn't have been easy to get them to cover so many of the parts and a good deal of the labor. When I arrived to pick up my repaired, washed and dried vehicle, Darrel refused a sizeable tip for himself and Osama, one that I pushed hard. Who knows whether the work I had done will cure all of the ills of this particular car. That's just the way it is with today's complicated machines. What I can say with certainty, though, is that Darrel and the folks at Radley VW service are fair, trustworthy and dedicated to helping their customers find reasonable approaches to dealing with complicated and expensive mechanical issues. And while coffee and a car wash are nice touches, THAT is really what customers want and need from a repair shop. Bravo! Dave Clark Show more

5 rate

Deborah Jones 11 Sep 2019

I think this was the quickest and most pleasant car buying experience I have had. I would not hesitate to buy from them again in the future. They gave me a great trade in value for my 2012 Honda Accord and I got the Tiguan I've always wanted.

5 rate

C Henderson 17 Aug 2019

I had a great salesman, who listened to what we needed. Helped us pick the perfect vehicle. Worked with my preexisting loan approval from my credit union. Zurian was our salesman and the day we showed up to pick up the car while he wasn't in yet. Another salesman, I wish I could remember his nam...e he has been selling Volkswagen's for 40+ years. Called Zurian in and spoke to us the whole time while we waited. I was in and out of the finance office within maybe 10 min. My only small issue was the car still had some adhesive on the exterior and some greasy hand prints on the door. It also had no inspection sticker, we had to go in the following Monday but even at that they took care of the cost and had us in and out within 20 mins at the most. So I'm beyond happy with the dealership both on the sales and the maintenance side. We had been to no less than 5 dealerships in Woodbridge while car shopping and this was by far the best. Show more

5 rate

Marcy Mendez 04 Aug 2019

Owner of VW since 2013. Love them both Passat and Beetle Coup. Please send, lol me a Nice BMW, oh yes paid for. Ok low payments?

5 rate

Tieasha Mills 24 Jun 2019

I was so amazed at how prompt the service here was. I called every auto service location to find an exact tire for my car and although it was not readily in stock, this VW location was able to order my tire within a few hours for same day service! The estimated arrival time was right on point and se...rvice time took only about 30-40 mins!! I am so appreciative for them accepting my same day appointment before closing and will definitely return for future servicing needs of my car. This place is spectacular. Oh and the customer service was awesome!! I forgot to get the young woman’s name but she did an amazing job with keeping me up to date and rest assured that my car was being taken care of diligently. Thanks Karen Radley Volkswagen! Y’all are the best! Show more

5 rate

Tammy Long 18 Jun 2019

Great service. Knowledgeable people.

5 rate

chandra 06 Apr 2019

Best dealership for ACURA BRAND in DMV area. Just visit it once you will never regret. Managers were excellent in pricing negotiations. Kudos to them.

5 rate

Sarah Nelsen 21 Mar 2019

So I'll have been there 3 fridays in a row now by tomorrow trying to get my car figured out and I have to say that Darrell has helped me tremendously! I have a lot of anxiety with my car getting older with more mileage and hes been awesome! I've been coming now for the last few years, bought my car ...here as well, and I can always count on him being there and helping me out. Not going to lie, it's a little pricey getting work done and you have to wait a little for it to get done, but I know it's going to get done right. Wont go anywhere else. Just bring a snack while you wait. Thank you!! Show more

5 rate

Nancy Typaldos 18 Mar 2019

I have leased three vehicles from this dealer and I will continue to lease or purchase from them because I always get the best deal, they treat people with care and respect, and are very honest. I am definitely returning to them again as well as reccomend my friends when in need of a vehicle, to tru...st this dealer, simply the best!!!!! Show more

5 rate