Why Service with
Karen Radley

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Virginia's best place to service
your vehicle

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Master Level
Technicians


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The Highest Level of
Automotive Certification

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Loaner Cars


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Over 40 available to have you
back on road in no time

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Wash, Vaccum and Tire Shine with Service


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Hand washed with care
having your vehicle looking
great when you leave

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No Charge Virginia State Inspection


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Just bring it in and we will
complete the VA inspection
at no cost

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Comfortable Waiting

Relax in comfy seats with a TV or catch up on some great reading with an assortment of new magazines while our expert team works on your vehicle
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Shuttle Rides to the VRE or Potomac
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Want to complete some shopping or take the train in to work? No problem! We're happy to drop you off and pick you up. It's quick and easy.

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Special teacher, fireman, police, government and military discounts

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In appreciation of your service Karen Radley Volkswagen wants to reward your service with this special offer. Teachers, Police, Fire and Military can use our Heroes Savings Offer.


Spend $150 - $350 get $25 OFF
Spend $351- $550 get $50 OFF
Spend $551 - & up get $75 OFF

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Common Services

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Volkswagen Alignment Service

The Importance of Wheel Alignment

There are several reasons why it's important to ensure your Volkswagen's four wheels remain in alignment. The most important consideration is to maximize the safety of the driver and passengers. The other benefit is that it will save you money over time.

Safety


Incorrectly aligned wheels can cause uneven wear to your tires and this can impair vehicle control particularly while driving in wet or icy road conditions, or during heavy braking or evasive maneuvering. Incorrect alignment can also cause your Volkswagen to pull to one side or another, increasing driver fatigue and impairing your control and handling of the vehicle. A correctly aligned vehicle makes for more effortless and pleasurable driving, and adds the safety of knowing that your car won't veer left or right if you should become distracted and remove your hands from the wheel.

Reduced Tire wear

With properly aligned wheels, your tires will wear evenly over time. Incorrect alignment will cause accelerated wear to one side of the tire, which will reduce its lifespan. Hence, regular alignment will give you a longer life for each of your tires.

Better fuel economy

Improperly aligned wheels generate uneven pressure on your car's tires. It can cause them to push against each other, generating greater resistance from the road surface, and increasing the fuel consumption needed to move forward. Hence, proper alignment reduces drag and increases fuel economy.

Reduced wear on your vehicle

Your Volkswagen is a finely balanced machine. Improper wheel alignment and unevenly worn tires can cause additional strain to your vehicle's suspension, braking and steering systems, potentially reducing the normal lifespan of components within these areas.

What Causes Incorrect Alignment?

A vehicle's wheel alignment will get out of whack over time simply due to the flexing of its suspension system. More vigorous shocks, such as driving over potholes, poorly paved or bumpy dirt roads will accelerate incorrect alignment.

How Can You Tell if your Vehicle's Wheels Need Alignment?

The obvious signs of incorrectly aligned wheels include:

tick  Uneven tread wear on one side of either front tire.
tick  Your steering wheel not lining up straight when driving on a straight, flat road.
tick  Your vehicle veering to one side on a straight, flat road with your hands off the wheel.

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However, the lack of any of these obvious signs is no guarantee that your wheels are completely in alignment.
Only a computerized alignment check conforming to Volkswagen's specifications for your model will be able to determine this accurately.


For complete peace of mind, we recommend an alignment check every 6,000 miles or 6 months for smooth-road driven vehicles. If your vehicle has been driven off-road, on bumpy or dirt roads, or suffered any vigorous shocks, a more frequent check might be warranted.


At Karen Radley Volkswagen, we check the alignment on all four wheels to ensure each is parallel and sits flat on the road, and that your steering wheel is properly centered. We place your vehicle on a Volkswagen approved jig, and use lasers and alignment gauges to bring your wheel alignment back to factory specs.

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Volkswagen Brake Service

Together with your tires, there is no system more critical to your safety than your Volkswagen's brake components. While modern brake systems can give you several indications as to when they might need to be looked at, it is best from both a safety and cost perspective that they be inspected as part of a regular scheduled maintenance routine before any symptoms become apparent.

Your brakes include several critical components that require regular inspection and maintenance.

Brake Pads and Shoes


Most modern cars are equipped with disc brakes, although drum brakes may be fitted to the rear wheels. With disc brake systems, pads apply pressure to a rotor to slow and stop the vehicle. Both the pads and rotors are subject to wear. Modern pads will often make a grinding or squealing noise during braking to indicate when they need replacement. If the pad wears through to the metal, besides being a significant safety risk, it will cause damage to the disc and be more costly to repair. Rear wheels are sometimes fitted with drum brakes, and these contain shoes which apply pressure to the inside of the drum to stop the vehicle. As with disc brake pads, drum brake shoes wear down and require replacement over time, although they generally last longer than front pads as the latter do most of the braking work.

When a technician inspects your vehicle's brakes, your rotors, pads and shoes will be examined for wear, uneven wear, cracks or signs of glazing. Your report will include the percentage of wear left on your pads and shoes.

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Hydraulic Systems: Master Cylinder, Calipers and Wheel Cylinders

The master cylinder is the core of your Volkswagen's hydraulic brake system. When you press the brake pedal, the master cylinder forces brake fluid through a combination of valves, steel lines and rubber hoses to the disc brake calipers and drum brake wheel cylinders. With disc brakes, it is the calipers that force your brake pads to clamp onto the rotors. With drum brakes, hydraulic wheel cylinders are used to force the inner brake shoes against the inside of the rear wheel drums.

These hydraulic system components come under high pressure, and can leak brake fluid over time. Hence, all of these components are examined during a brake inspection, in addition to your brake pedal, power brake booster, and anti-lock brake sensors and pumps.

Hydraulic Brake Fluid

Brake fluid is hygroscopic in nature, which means it is designed to absorb and retain moisture. Owing to the fact that many brake components are metallic, this moisture absorption quality is necessary to prevent corrosion and potential brake part failures. However, as moisture is absorbed and retained, it lowers the boiling point of the brake fluid. Heat is generated during braking, with greater heat levels generated during frequent or heavy braking. If brake fluid is taken above its boiling point, it can generate vapor bubbles and potentially result in brake failure.

Besides the aforementioned safety risk aged brake fluid, the acid level of brake fluid rises as it ages and absorbs moisture, and this acidity leads to erosion and accelerates the wear to costly brake system components. Hence, we recommend that your brake fluid be flushed and replaced at least every two years unless you are advised to do so sooner.





Common Brake Problem Symptoms

If you experience any of the following symptoms, we advise you to book your vehicle in for a brake inspection as soon as possible.

tick A Brake Warning Indicator Lights Up on the Dashboard: Modern vehicles include computer-controlled braking systems.
While a signal light could be due to a faulty sensor, it's best to have it checked out by a technician.

tick Grinding, Squealing or Shaking during Braking: Either of these symptoms are indicative of a problem, be it with your pads or your rotors. It's best to get it checked out.

tick Spongy Brake Pedal: If you have applied the brake and then feel the pedal sink further after it is applied, or if you need to pump the pedal, this is often an indication of a hydraulic fluid leak. This is potentially very dangerous, so have your brakes inspected asap.

tick Pulling to one Side: If your steering pulls to either side when you apply the brakes, this is indicative of uneven pressure being applied by your braking system. During heavy braking, this has the potential to cause skidding on one side and loss of control. Get your brakes checked out as soon as possible.

tick Brake Pedal or Steering Wheel Shudder: If either your brake pedal or steering wheel shudders when you brake, your rotors could be distorted. If so, book your car in for a brake inspection.

VW Factory-Certified Brake Components - The Karen Radley Volkswagen Advantage

If you experience any of the following symptoms, we advise you to book your vehicle in for a brake inspection as soon as possible.



VW Factory-Certified brake components

Are engineered for your vehicle's weight and top speed. For each VW model, the material composition, pad and disc thickness is specific to each vehicle's engine type.

Are durable, highly wear-resistant, and engineered for uniform braking performance.

Provide peak braking performance with shorter braking distances, offering greater safety and reliability across all speeds, weather conditions and operating temperatures

Are backed by Karen Radley Volkswagen's 12 month or 12,000 mile warranty on both parts and labor.

Are designed to operate smoothly and quietly, with a long service life when both VW Factory-Certified brake pads and discs are used together.

Contact one of our friendly Service Advisors for more information. We look forward to being of service

Contact one of our Friendly Service Advisors

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Volkswagen Timing Belt Service


Your vehicle's timing belt can be found on the front end of your engine and coordinates the rotation of the camshaft and crankshaft. This synchronizes the opening and closing time of the engine valves to ensure that they aren't struck by the cylinder pistons. The belt itself is a relatively simple part; it's a synthetic rubber strap reinforced with high-strength fibers. The outside of the strap is smooth, with teeth on the inside surface which slot in between the sprockets at the end of the camshaft and crankshaft. In some engines it also drives the water and oil pumps.

While the timing belt is a relatively inexpensive part, its replacement can be quite time consuming and labor intensive due to its location within the engine and the need to dismantle and reassemble the engine bay. It's often a good idea to replace the water pump concurrently with the timing belt, as this is the most cost effective time to do it.

Each Volkswagen model has a recommended replacement interval for the timing belt depending on the engine type. For gasoline engines this is typically every 60,000 miles, and every 30,000 miles for diesel engines. It's important to have your belt replaced at the recommended interval, as a timing belt failure can result in significant engine damage which will make the cost of belt replacement pale by comparison. If your belt fails or snaps, your car will no longer run and the engine damage could extend from bent valves, to the need replace the cylinder head, block, pistons, rods, and crank..

The timing belt is a critical component of your engine, and only VW Factory-Certified timing belts are specifically designed for your vehicle.

VW Factory-Certified timing belts are:


tick Highly durable, wear-resistant, and quiet.

tick Extremely heat and moisture resistant.

tick Reinforced with high-strength synthetic and glass fibers.

tick Engineered to function under extreme climatic conditions, from scorching engine heat to artic cold.

tick Backed by Karen Radley Volkswagen's 12 month or 12,000 mile warranty on both parts and labor.

Brake fluid is hygroscopic in nature, which means it is designed to absorb and retain moisture. Owing to the fact that many brake components are metallic, this moisture absorption quality is necessary to prevent corrosion and potential brake part failures. However, as moisture is absorbed and retained, it lowers the boiling point of the brake fluid. Heat is generated during braking, with greater heat levels generated during frequent or heavy braking. If brake fluid is taken above its boiling point, it can generate vapor bubbles and potentially result in brake failure.
Besides the aforementioned safety risk aged brake fluid, the acid level of brake fluid rises as it ages and absorbs moisture, and this acidity leads to erosion and accelerates the wear to costly brake system components. Hence, we recommend that your brake fluid be flushed and replaced at least every two years unless you are advised to do so sooner.



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Volkswagen Fluid Change Service

Most vehicle owners are aware of the importance of regular oil changes to ensure the smooth running, safety and longevity of their car's engine. However, your Volkswagen runs with the help of a number of other fluids which are no less essential and also require periodic flushing and changing. As most of these fluids enjoy a greater effective lifespan than motor oil, the need to periodically change them can be overlooked, which can jeopardize both vehicle safety as well as entail far more expensive component repairs down the line if neglected.

Fluids in question
include the

tick Transmission fluid;
tick Brake fluid;
tick Power steering fluid;
tick Radiator coolant; and in certain cases
tick Differential and transfer case lubricants.

While your vehicle owner's manual provides
recommended service intervals for some fluid and filter changes, these intervals will vary based upon the driving conditions and environment. Shorter fluid change intervals are generally recommended for cars that:

tick Are mostly used for city driving with extensive      trafficidling time;
tick Where most trips are fairly short, say up to 10 miles;
tick If the car is used for towing.

Environmental factors such as frequent driving on dusty dirt roads, or when outside temperatures are below freezing, will also shorten some fluid change intervals.

Now let's take a look at each of these fluids in turn to understand what they do, and to get an idea of the recommended service interval for each.

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Automatic Transmission Fluid

Transmission fluid serves several vital functions. It lubricates the moving parts within a car's transmission and absorbs operating heat for transfer to the oil cooler. It also provides the necessary hydraulic pressure for the transmission to operate. Further, it carries residues and debris away from the operating parts, and deposits them within the transmission fluid filter. Over time, both the fluid and the filter will get dirty, and the lubricating, cleaning and cooling properties of the fluid will degrade. This leads to greater wear on the transmission's components and, if left unchecked, will ultimately result in transmission failure.

While transmission fluids can last for up to 60,000 miles, a shorter service interval can be called for depending on the vehicle's driving conditions. If the car is mostly used for short trips, city driving, towing, or driven in a dusty environment or when outside temperatures are below freezing, a transmission fluid flush should be performed more frequently, say every 30-40,000 miles. It's simply good prevention, and will extend the lifespan of the vehicle's automatic transmission by ensuring the shaft bearings and synchros are always properly lubricated. The cost of a fluid flush is minimal compared to the need to rebuild or recondition the vehicle's transmission.

Brake Fluid

Brake fluid is a hydraulic fluid that gets pumped through a vehicle's brake system and generates the pressure needed to apply brake pads and shoes to the wheel discs and drums. Brake fluid is hygroscopic in nature, meaning that it is designed to absorb and retain moisture. As many brake components are metallic, moisture absorption is necessary to prevent corrosion and potential brake part failures. However, as moisture is absorbed and retained, it lowers the boiling point of the brake fluid. Clean brake fluid is designed to withstand temperatures up to 450ºF (230ºC) before boiling, whereas the water contained within the fluid is liable to boil at a mere 212ºF (100ºC). High heat levels are generated during braking, particularly during frequent or heavy braking. If brake fluid is taken above its boiling point, it can generate vapor bubbles and potentially result in brake failure.

Besides the aforementioned safety risk of aged fluid, the acid level of brake fluid rises as it ages and absorbs moisture, and this acidity leads to erosion and accelerates the wear to costly brake system components.

There is generally no set service interval for brake fluid replacement as the longevity of the fluid can be impacted by many factors. Instead, the vehicle's brake fluid should simply be visually inspected at each oil change. If it has turned black or contains rust sediment, then fluid replacement is recommended. Unless advised to do so sooner, to maintain optimum brake and cylinder health, a brake fluid flush is best performed once every two years.



Power Steering Fluid

As with the brake and transmission fluids, power steering fluid is hydraulic in nature and generates the pressure needed to power the steering gear. Typical power steering components include a fluid reservoir, pump, lines, the power steering gear.

There is generally no set service interval for power steering fluid replacement. However, a visual inspection of the fluid at each service interval is recommended. A flush and replacement when called for by the inspection will likely extend the lifespan of the system's pump and steering gear. Fluid inspection can also provide an indication of problems with the power steering components. Dark colored fluid is indicative of overheating, while fine metallic particles in the fluid can be indicative of pump or steering gear wear

Radiator Coolant

Radiator coolant should be added in a 50/50 ratio to water in your radiator. The resulting fluid is necessary to absorb and transfer heat away from the engine for it to be cooled in the radiator prior to being recirculated. Adding coolant to your radiator water will increase the fluid's heat transfer properties and boiling point, as well as lower its freezing point, which is why radiator coolant is also known as "anti-freeze". In addition to expanding the temperature tolerance of the fluid, the coolant provides lubrication for the water pump, and contains anti-corrosion agents to inhibit rust and scale buildup.

The coolant's chemical properties will degrade over time, so it's a good idea to flush and replace your radiator coolant every 25,000 miles or so, or once every two years. Maintaining clean and effective radiator fluid will sustain good heat transfer and anti-freeze ability, will extend the lifespan of the water pump , and keep the radiator free of residue buildup so that it can dissipate heat more effectively.

Differential and transfer
case lubricants

These fluids are usually only relevant for rear wheel drive and some four wheel drive vehicles. Differentials are used to rotate the axles that power the wheels. In some four-wheel drive vehicles, the transfer case acts as an auxiliary gearbox to shift between low and high range drive modes.

Both differentials and transfer cases house lubricant fluid. Oftentimes there is no set maintenance schedule for these fluids, and unless a problem is identified, there will usually be no need to flush and replace them. If your vehicle is equipped with a differential or transfer case, the best course of action is to simply have a visual inspection of the fluid done when having your car serviced.

tick  Milky colored fluid is indicative of water contamination,and the source of the moisture will need to be found and repaired, and the fluid replaced.

tick  Black colored fluid is indicative of overheating, in which case the cause of the over-heating should be investigated.

tick  Fluid that contains fine metallic particles could be indicative of internal wear, which should also be investigated.

At Karen Radley Volkswagen, you can have the peace of mind of knowing that only the correct VW standard approved fluids for your vehicle will be used. When you next book your car in for service, ask your Karen Radley VW Service Advisor to include a check on the health of your vehicle's fluids to ensure this is included this in your service report . We look forward to being of service.



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Volkswagen Oil Change Service

Regular oil changes are an essential part of car maintenance and one of the most important things a VW owner can do to maintain the health of their vehicle. Dirty oil can significantly decrease engine life and can lead to serious damage. Modern engines are made up of dozens of moving parts, most of which are metallic, and the clearances between them can be a little as .0010". Clean oil will prevent these parts from making contact and will draw heat away. When a moving metal part makes contact with another, a degree of wear occurs. This wear can be minimized when there is sufficient, clean, high-quality lubricant to reduce friction, heat build-up, and to remove the residues produced during combustion.

Failing to change one's oil on schedule is one of the worst things an owner can do to his or her engine. As time passes, with temperature changes and use, motor oil's essential properties will degrade. Residues will begin to collect within the oil and it will thicken, accelerating the wear on the engine's components as parts move against each other. During the warm-up phase, both burnt and unburned fuel gases, as well as moisture within the engine, can end up within the motor oil. These factors combine over time to degrade the oil and to reduce its ability to lubricate the engine.

In addition to their lubricant properties, modern synthetic oils also contain numerous additives. These include anti-corrosion and anti-foaming agents, as well as detergent to remove engine residues for transport to the oil filter. These additives lose their efficacy over time, and as they do, sludge can build up at the bottom of your engine and engine parts can become coated with burnt oil as it loses its anti-friction properties. Mechanics can quickly tell whether the owner has been changing their oil on schedule based upon the level of brown coating on internal engine parts.

VW Specified Oil Change
Intervals

Your Volkswagen's user manual will specify the recommended oil change interval for your vehicle. The long service intervals that Volkswagen offers are applicable only when using the relevant VW standard synthetic oil for your vehicle.

For gasoline engines, these include VW standard 502.00, 503.00 and 504. 00 oils, depending on your vehicle's year and model. For diesel engines, these are VW standards 505.00, 506.00, 506.01 and 507.00, depending on your vehicle's year and model. Each of these oil standards allow for extended service intervals. Depending on your model and engine, oil change intervals of up to 10,000 miles or a maximum of two years for gasoline engines, and 10,000 miles or a maximum of one year for diesel engines are possible.

Your individual driving style, driving environment, and geographic location will all have a bearing on how rapidly your oil will degrade. City driving will degrade your oil's lubrication qualities more rapidly compared to highway driving. Driving in colder climates will also decrease effective oil life. So while your vehicle's manual may specify a 10,000 mile oil change interval, changing your oil every 5,000 miles will likely be more beneficial for a typical city driving environment, and will extend your engine's life expectancy.

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The Importance of only using
VW Standard Oils


Modern VW engine designs are highly advanced. The fuel injection system and engine components are manufactured with specific alloys to precise tolerances in order to meet target requirements for performance, reliability and longevity.

For this reason, Volkswagen has developed its own synthetic oil standards engineered specifically for VW engines. These VW standard oils are the only ones that should ever be used on your Volkswagen, and their use is required to maintain your vehicle's factory limited warranty.

Using oils that do not meet VW standard specifications will likely cause damage to engine components, reduce fuel economy and increase emissions. It is therefore essential to use either the recommended VW oil for your vehicle, or approved synthetic oil that complies with the relevant VW standard for your vehicle.

Examples of problems caused by
incompatible oil use


tick   Gasoline Engines: Golf and Jetta models from 2006 equipped with VW's 2.0 Liter Turbo engine employ Fuel Straight Injection (FSI). The fuel pump on these models is driven by the camshaft and lubricated by the engine's oil. Failure to use VW 502.00 standard approved oil on these vehicles can lead to accelerated engine wear and the development a ticking noise in the engine's upper valve train area.

tick   Diesel Engines: Most post-2006 TDI diesel-engine Volkswagen models are equipped with a Diesel Particulate Filter (DPF). To maintain clean emissions, the DPF traps exhaust particles and burns any soot like material. Use of non-VW 507.00 standard oil can lead to increased oil consumption as well as cause premature clogging of the DPF, which is a costly replacement unit.

There are many other model-specific pitfalls encountered by incompatible oil use, and it's not our purpose to list them all here. We include the above two examples simply to reinforce the point and emphasize the necessity of only using the approved VW standard oil for your vehicle. The importance of this cannot be overstated.

At Karen Radley Volkswagen, you can have the peace of mind of knowing that only the correct VW standard approved oil for your vehicle will be used. To book in your car for an oil change, or if you are unsure as to when your next oil change interval is due, contact one of our friendly Service Advisors. We look forward to being of service.

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The importance of keeping up with your Volkswagen service schedule

Keeping pace with your Volkswagen's Scheduled Maintenance plan is fundamental to safeguarding the longevity and value of your vehicle. Your vehicle's service intervals have been set by Volkswagen's engineers for a reason. They are there to keep your vehicle in top running order, to protect your engine and structural systems from premature wear, and to preserve your vehicle's financial value. Without regular fluid changes and tune-ups, operational wear and tear can evolve into component and engine problems which will result in significant repair bills.

Skipping a scheduled service may save you a few bucks in the short-term, but will add to the premature wear of your vehicle's components and cost you more in the long run. Further, if you've purchased a new Volkswagen from our dealership within the past two years, the cost of your scheduled maintenance is covered up to 24,000 miles under Volkswagen's Carefree Maintenance Plan.

Other Reasons to Service
your VW on Schedule

If you've purchased a new Volkswagen within the past 3 years, your vehicle will be covered by VW's Basic Warranty for the first 36,000 miles. Alternatively, if you've purchased a Certified Pre-Owned Volkswagen within the past 2 years, your vehicle will be covered by a limited warranty for up to 24,000 miles.

Under certain conditions however, aspects of your vehicle's warranty may become invalidated if the service schedule is not maintained, or if your car is serviced by an auto-mechanic using non-conforming oils, fluids, or unauthorized after market parts.

Besides ensuring the reliability and longevity of your vehicle, keeping up with Volkswagen's recommended service schedule will establish a complete and thoroughly documented service history. Your service history becomes an asset for when you might wish to sell or trade your vehicle. Whether you are selling to a private buyer or back to a dealer, a consistent history that shows that scheduled services have been performed on time and at a Volkswagen-Certified center will boost your car's resale value. Buyers are generally more confident in purchasing a vehicle that has maintained consistent dealer servicing throughout its history.

Only Use Volkswagen-Certified Technicians

Unlike vehicles that were manufactured ten or more years ago, a modern Volkswagen is replete with high-tech integrated complimentary. In years past, most experienced auto mechanics had the competency to work on many makes and types of vehicles. With advancing technology, this is no longer always the case.

Today, most manufacturers provide model specific service technician training. In most cases, this training is only available to authorized agents such as dealership and manufacturer accredited service centers. At Karen Radley Volkswagen, all of our service technicians are VW-Certified and attend ongoing factory training. Our service center is equipped with the most up-to-date Volkswagen approved diagnostic tools, parts and equipment for each model.

Our service technicians are privy to proprietary VW information on diagnosis and repair which is not available to non-certified service agents. Further, as our technicians work primarily on Volkswagen models, they are able to diagnose problems and potential issues with greater speed and accuracy thanks to their familiarity and experience with VW. This can reduce the potential for problems to develop over time, and a faster diagnosis can translate into immediate cost savings for Volkswagen owners. schedule

At Karen Radley Volkswagen, you will have the peace of mind of knowing that:


tick   Only genuine Volkswagen approved synthetic oils, fluids, parts and accessories will be used on your vehicle. Only these VW approved items meet the engineering and quality standards for your model;

tick   You will be covered by a full 12 months or 12,000 miles warranty (whichever comes first) on both the parts and workmanship, redeemable at any approved Volkswagen service center across the nation;

tick   If your vehicle is subject to any Technical Service Bulletins (TSB) or Recalls, you will be notified and we will conduct the repair free of charge. By contrast, independent service shops may not be privy to VW TSB or recall information;

tick   Consistent, up-to-date record keeping will enable our technicians to better understand what is going on with your vehicle, and what might be coming due for inspection or replacement .

Where Can I Find My Vehicle's Service Schedule?


You can find Volkswagen's recommended maintenance schedule in the manual that came with your VW, as well as on the Karen Radley Volkswagen website.

For the latter, simply look for the "Service and Parts" menu item on our website, and click the "Online Maintenance Menu" option in the drop down-list. Next, select your vehicle's year from the menu on the page, and follow the prompts to select your model, trim and current mileage. Then simply click "Show Me the Details".

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By default, your vehicle's Factory Required service intervals will be displayed in "Grid" view, but you can also select the "List" or "Guide" view options. A download able pdf file of the service schedule for your vehicle's year and model can also be generated by clicking the "Print the Maintenance Schedule for this Model" icon.

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Alternatively, with your vehicle details and mileage handy, simply call our service department on 888-421-5940.

At Karen Radley Volkswagen, we aim to earn your loyalty by providing exceptional service support during the life of your vehicle. Our goal is to foster a long-term relationship with our customers. To that end, we operate a top of the line service department with highly competitive pricing.

Karen Radley Volkswagen's service center is a core component in our dealership's overall success strategy. For answers to any questions you may have, or to book in your vehicle, simply call and speak with one of our friendly Service Advisors. We look forward to being of service.

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The Benefits of Volkswagen - Certified Dealer Servicing

When it comes time to service or conduct repairs to your Volkswagen, you will need to decide who you wish to entrust your vehicle to. Your choices will include a Volkswagen-Certified dealership service center, a national repair chain such as Midas or Meineke, a local independent specializing in Volkswagen, or a smaller non-specialized repair shop.

There are pros and cons to each option, with a common perception being that an independent will be more cost effective, as well as possibly closer and easier to get to from your location. The perceived cost savings of using an independent can be deceptive however, as there are many less obvious factors that vehicle owners need to take into consideration. While an independent may provide a cheaper quote for a given job, there is often a trade-off in expertise and parts quality, and hence a greater risk of inappropriate workmanship.

There are many advantages to entrusting Karen Radley Volkswagen with the service and repair of your VW, not the least of which being that we are very competitively priced. It's important to be aware of some of the advantages of dealer servicing in order for Volkswagen owners to make a properly informed decision.

Technical Expertise and
Maintenance of Warranty
Coverage

The high technology incorporated into today's Volkswagen models makes it fundamentally important that the service technicians be thoroughly trained, appropriately equipped and knowledgeable with the models that they work on.

All of our service technicians are factory trained and Volkswagen-Certified. Our service center is equipped with the latest and most advanced Volkswagen approved diagnostic tools, equipment and technology for each model.

The training standards provided by manufacturers for their vehicle models are very high, and our dealership makes an ongoing investment into Volkswagen certified training for all our technicians. In addition to the certification of our technicians, all of our service personnel attend ongoing manufacturer training, from our service manager, to our service advisors and technicians. This ensures that you will always receive thorough, accurate and up to date advice on the service and repair requirements for your vehicle. This training is only made available by Volkswagen to their authorized service agents.

Our service technicians have access to proprietary Volkswagen model specific information on diagnosis and repair that is not available to non-certified mechanics. In addition to their specialized training, as our service team does the bulk of its work on the models sold by the dealership, through experience our technicians are more familiar with them and can diagnose problems and potential issues with greater accuracy, and in less time. This can translate into immediate cost savings for Volkswagen owners, and can also reduce the potential for problems to develop over time.

Further, if your vehicle is still under its factory limited warranty, repairs or alterations to a particular component of your car performed by a non-accredited mechanic may invalidate your warranty coverage in that area. To conform to the requirements of your factory limited warranty, you also need to use the synthetic oils that conform to Volkswagen's standards: VW 502.00 for gasoline and VW 507.00 for diesel engines.

Original Equipment Parts

As a Volkswagen-Certified service center, we only use Genuine Volkswagen Parts and VW Accessories. You can have the peace of mind of knowing that anything that goes in or on your car has been designed specifically for your Volkswagen model. These are the only parts that meet Volkswagen's engineering and quality standards for your vehicle, and they include a full 12 months or 12,000 miles warranty (whichever comes first) on both the parts and labor.

There are pitfalls to using parts that may not have been specifically designed for your Volkswagen. Unless you specifically request from an independent mechanic that they use only VW Factory-Certified quality parts on your vehicle, many will use less expensive aftermarket parts. These often fall short of VW's quality standards and generally will not come with the same level of parts and labor warranty coverage. Further, some independents may use refurbished parts or obtain parts from a junkyard, which generally will not last as long. Servicing and repairing your car at Karen Radley Volkswagen protects you from this possibility.

We carry most of the parts needed for common repairs, saving you time and potential shipping charges which an independent may need to pass on to you to obtain the necessary parts. We also only use the specific factory recommended synthetic oil type for your vehicle, as opposed to a generic oil specification. Using the correct VW standard oil specification for you vehicle is necessary to conform to the requirements of your Volkswagen's factory limited warranty.

Only VW Factory-Certified parts are designed specifically for your vehicle. These are German-engineered and built to last. They will ensure that your Volkswagen remains a Volkswagen.

Guaranteed Parts & Workmanship

Whether your vehicle requires work under or outside of its factory limited warranty, we can provide you with a greater level of coverage on both parts and labor than independent shops, and your coverage is national, giving you access to accredited Volkswagen service centers nationwide. Should you experience any problems when you are away from home, simply take your vehicle to the closest Volkswagen franchise dealership in your immediate area to have the problem rectified free of charge.

While independent repair shops can also offer service and/or parts guarantees to varying degrees, the coverage period is often less, and should the problem occur interstate or at distance from your service shop, you may not be able to make use of it. Further, smaller mechanics' shops will likely charge you an additional insurance fee if you want a guarantee on both the parts and labor.

We also offer our customers extended service contracts on both our new and used vehicle sales. This will entitle you to full service and repairs at any authorized Volkswagen dealership nationwide during the warranty period

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Technical Service Bulletins
and Recalls

Manufacturers may at times become aware of issues with a particular model that were not apparent before its release and sale. The cost of rectifying such issues usually falls upon the manufacturer. This can apply even after a vehicle's new car warranty has expired.

Volkswagen dealership certified service departments are notified of such issues via Technical Service Bulletins (TSBs) sent by the manufacturer. When you bring in your car for servicing, if it is a model which is subject to a particular TSB and the issue has not already been addressed on your vehicle, we will conduct the repair or modification free of charge at the time of service.

More critical issues may make the model subject to a manufacturer recall. In this instance, the manufacturer will attempt to mail a letter of notification to owners to bring their vehicle into a Volkswagen-Certified service center for rectification at the maker's expense. If you have moved since you purchased your vehicle, or have bought a used model, the manufacturer may not have your address on file. Once again, in such instances, our Volkswagen service center will be able to notify you of the recall and correct the issue when you bring your vehicle in for service. We also have a mobile app to keep you informed of any open recalls or campaigns.

Independent service shops may or may not be privy to TSB or recall information. If they subscribe to one of the paid notification services such as All Data or Mitchell1 Pro Demand, they will receive monthly manufacturer information on TSBs and recalls. But as these are paid services, many smaller shops do not subscribe to them. Further, at non-certified repair shops, most repairs identified would need to be paid for by the vehicle owner as the cost of such warranty work is only covered at a Volkswagen accredited service center.

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Vehicle History

By entrusting your vehicle to our service department for all repairs and maintenance, you can be assured of a complete, thoroughly documented service history for your vehicle, with consistent record keeping, and the peace of mind that only Genuine Volkswagen Parts and VW Accessories have been used on your vehicle. In itself, this is a significant advantage for when you might later wish to sell or trade your vehicle, whether privately or back to a dealership, as it will often boost your car's resale value. Buyers will often feel more confident in purchasing a vehicle that has maintained consistent dealer servicing throughout its history.

Consistent in-house record keeping will also ensure that our technicians are better equipped to understand what is going on with your vehicle and what might be coming due for inspection or replacement. In contrast, a lack of consistent record keeping can potentially expose you to inaccurate diagnostic information from non-certified mechanics.

Loan Vehicles and Shuttle Service

Whether you live or work in DC, Fairfax, Burke, Manassas, Lorton, Woodbridge, or Stafford, we may be able to provide you with a courtesy loan vehicle to use after you drop your vehicle off at our service facility. We also operate a shuttle service to the VRE and Potomac Mills. Simply ask our Service Advisor what is available when you call us to book in your vehicle.

Performance Customizations

Some owners may be interested in customizing or upgrading their vehicle with performance modifications. If your vehicle is still under its manufacturer warranty, bear in mind that such enhancements may invalidate your car's factory guarantee. So check with us first, as an authorized Volkswagen performance upgrade kit may be available for your model that will not jeopardize your warranty.

Facilities

Karen Radley Volkswagen service center is designed to cater to you as much as it is to your car. Our waiting room is modern and well-appointed with refreshments available, and our bathrooms are always clean. Have a coffee as you relax and await your vehicle, catch up on some reading, and watch TV or hookup to our local WiFi network.

Alternatively, you can peruse the lineup of optional upgrades displayed in our accessories shop. And of course, at any time feel free to ask for advice or answers to questions you may have from any one of our friendly and experienced Service Advisors.

Once ready, your car will be returned to you not only professionally serviced and repaired, but also squeaky clean: all our service and repair jobs include a complimentary car wash before your vehicle is returned to you.

At Karen Radley Volkswagen, our Service Advisors make every effort to provide you with the same level of personal service that a local garage might offer, and to deliver a pleasant and enhanced customer service experience. All of our Service Advisors attend ongoing Volkswagen product training to ensure they can provide you with a high level of expertise and advice, as though you were dealing with the technician directly.

By providing outstanding service support during the life of your vehicle, our goal is to earn your loyalty and hopefully increase the chance that you will make your next purchase from our dealership. Operating a top of the line service department is a core component in Karen Radley Volkswagen overall success strategy, with the goal of fostering a long-term customer relationship.

Get in touch with one of our friendly Service Advisors for more information. We look forward to being of service.

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